HomeTerms and Conditions
Eva Dash – Terms and Conditions
Effective Date: April 1, 2025
Welcome to Eva Dash! These Terms and Conditions (“Terms”) govern your access to and use of the Eva Dash website, mobile application, and services (collectively referred to as the “Platform”). By accessing, signing up, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use Eva Dash.
1. Overview of Services
Eva Dash provides on-demand delivery services, connecting customers, independent drivers, and vendors. Our platform allows users to:
✔ Order food, groceries, medical supplies, and retail items.
✔ Schedule deliveries for cannabis/hemp products through Gas Dash (where legally permitted).
✔ Rent vehicles and book on-demand services such as mechanics, cleaning, or home repairs.
Eva Dash does not sell products or provide services directly—we act as an intermediary between customers, vendors, and independent drivers.
2. User Accounts & Eligibility
2.1. Account Registration
To use Eva Dash, you must create an account. You agree to:
✔ Provide accurate and complete information.
✔ Keep your account credentials secure.
✔ Be responsible for any activities under your account.
2.2. Age Restrictions
✔ Customers must be at least 18 years old to create an account.
✔ Orders involving cannabis, hemp, or age-restricted items require customers to be 21+ and present a valid ID.
✔ Drivers must be 21+ with a valid driver’s license.
Eva Dash reserves the right to suspend or terminate accounts violating these age policies.
3. Ordering, Payments, and Fees
3.1. Placing Orders
✔ Orders are placed through the Eva Dash website or mobile app.
✔ Once an order is confirmed, it cannot be canceled or modified unless permitted by the vendor.
✔ Orders containing restricted items (alcohol, cannabis, etc.) require age verification upon delivery.
3.2. Pricing & Payment
✔ All payments are processed through secure third-party payment providers.
✔ Prices are set by vendors and may include delivery fees, service fees, and applicable taxes.
✔ Eva Dash is not responsible for pricing errors or changes made by vendors.
3.3. Refunds & Cancellations
✔ Refunds are issued only in cases of missing, incorrect, or severely delayed orders.
✔ Issues must be reported within 24 hours of delivery.
✔ Eva Dash does not process refunds for driver errors, personal dissatisfaction, or minor order variations.
4. Driver Terms & Conditions
4.1. Independent Contractor Status
✔ Eva Dash drivers are independent contractors, not employees.
✔ Drivers set their own schedules and use their own vehicles.
✔ Eva Dash does not provide health benefits, insurance, or reimbursement for vehicle expenses.
4.2. Driver Requirements
✔ Be 21+ with a valid driver’s license.
✔ Maintain vehicle insurance and registration.
✔ Pass a background check.
4.3. Driver Earnings & Payments
✔ Drivers earn 100% of delivery fees + 5% order commission.
✔ Additional earnings include:
- $5 mileage bonus for orders over 5 miles.
- Trip milestone bonuses (1,000, 2,500, 5,000+ trips).
✔ Payouts occur weekly (Fridays) or instantly via Cash Out.
4.4. Driver Conduct
✔ Deliver orders promptly and professionally.
✔ Follow local traffic laws and safety regulations.
✔ Maintain polite and respectful communication with customers and vendors.
Drivers who fail to meet these standards may face suspension or termination.
5. Vendor Terms & Conditions
5.1. Vendor Responsibilities
✔ Ensure menu/pricing accuracy and order fulfillment.
✔ Maintain high food safety and packaging standards.
✔ Update store hours and availability in the Eva Dash Vendor Dashboard.
5.2. Commission & Payments
✔ Vendors pay a commission fee 10% lower than major competitors.
✔ Weekly payouts are processed via direct deposit.
5.3. Vendor Promotions & Marketing
✔ Vendors can opt into in-app promotions (banner ads, featured listings).
✔ Eva Dash reserves the right to highlight or remove vendors based on customer ratings and performance.
6. Cannabis & Hemp Delivery (Gas Dash)
6.1. Compliance with Laws
✔ All cannabis and hemp deliveries comply with state and federal regulations.
✔ Customers must be 21+ and present a valid government-issued ID upon delivery.
✔ Orders cannot exceed legally permitted amounts (varies by state).
6.2. Restricted Delivery Locations
✔ Cannabis orders cannot be delivered to federal buildings, schools, or military bases.
✔ Drivers are not allowed to consume cannabis or deliver to intoxicated customers.
7. Prohibited Activities
Users agree NOT to:
❌ Use Eva Dash for illegal, fraudulent, or dangerous activities.
❌ Impersonate others, submit false orders, or abuse refunds.
❌ Harass or threaten drivers, vendors, or Eva Dash staff.
❌ Use unauthorized bots or software to manipulate pricing or orders.
Violation of these rules may result in account suspension or legal action.
8. Privacy & Data Collection
8.1. Data We Collect
Eva Dash collects:
✔ Personal Information (name, phone, email).
✔ Location Data (for delivery tracking).
✔ Order History (to improve recommendations).
8.2. How We Use Your Data
✔ To process orders and match customers with vendors/drivers.
✔ To send notifications, promotions, and account updates.
✔ To improve platform security and prevent fraud.
8.3. Third-Party Sharing
✔ Eva Dash does not sell personal data.
✔ We may share limited data with payment processors, vendors, or regulatory authorities (when required by law).
For full details, see our Privacy Policy.
9. Liability & Disclaimers
9.1. Service Availability
✔ Eva Dash strives for 99% uptime, but we do not guarantee uninterrupted access due to maintenance, outages, or unforeseen issues.
9.2. Vendor & Driver Responsibility
✔ Eva Dash is not liable for food quality, order fulfillment, or driver behavior.
✔ Vendors and drivers operate independently and are responsible for compliance with laws and regulations.
9.3. Limitation of Liability
✔ Eva Dash is not responsible for losses, damages, or injuries arising from platform use.
✔ Max liability is limited to the order amount paid.
10. Dispute Resolution & Termination
10.1. Resolving Issues
✔ Disputes should be reported to Eva Dash Support.
✔ Customers, drivers, and vendors agree to resolve disputes through mediation before legal action.
10.2. Account Termination
✔ Eva Dash may suspend or terminate accounts for:
- Violating Terms & Conditions.
- Illegal activity or fraudulent orders.
- Consistent negative feedback from customers/vendors.
Users may request account deletion via email: support@evadash.com.
11. Updates to These Terms
✔ Eva Dash may update these Terms periodically.
✔ Users will be notified of major changes via email or app notifications.
Continued use of the platform after updates means you agree to the new Terms.
12. Contact Us
For questions, reach out to:
📞 Customer Support: support@evadash.com
📞 Driver Support: drivers@evadash.com
📞 Vendor Support: vendors@evadash.com
📍 Eva Dash, Inc.
By using Eva Dash, you acknowledge and accept these Terms and Conditions. 🚀 Happy Ordering & Delivering!